Payment and Refund Policy

Last updated: 4 November 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of courses, training modules, subscriptions, and related digital content offered through writevaxy. The services covered include access to professional training materials on live television production, such as studio equipment integration, dynamic camera techniques, acoustic optimisation, lighting setups, and reliable production processes for news programmes, interviews, and live shows. It governs transactions made by customers located in the United Kingdom and explains the terms under which payments are processed and refunds may be issued.

Prices, Currencies, Taxes, and Any Additional Charges

All prices on the website are displayed in British Pounds Sterling (GBP). Prices include value added tax (VAT) at the prevailing UK rate where applicable. Any additional charges, such as transaction fees for certain payment methods or optional add-ons like extended access periods, will be clearly shown before you complete your purchase. writevaxy reserves the right to adjust prices, but changes will not affect orders already confirmed.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, bank transfers, and selected digital wallets. Payments are authorised at the time of order placement. All transactions are processed through secure third-party payment gateways that comply with UK data protection standards. Your payment details are not stored on our servers. In cases of payment failure, you will be notified immediately and given the opportunity to retry with an alternative method.

Order, Booking, or Service Confirmation and When a Contract Is Formed

Once you submit your order and payment is successfully authorised, you will receive an email confirmation containing your order details and access instructions. A binding contract is formed at the moment we send this confirmation email. Access to digital content is granted immediately upon confirmation unless otherwise stated for scheduled live sessions.

Cancellation Rights and Applicable Cancellation Periods

Under UK consumer law, you have the right to cancel most distance contracts within 14 days of the contract being formed without providing a reason. However, if you begin accessing digital content or services during this period, you expressly consent to waive your cancellation right for that portion. Cancellation requests must be submitted in writing via the contact form on our Contacts page or by emailing info@iqstudios.co.uk.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for unused digital content within the 14-day cooling-off period, provided no substantial access has occurred. Exclusions apply to completed courses, downloaded materials, promotional bundles, and any services already delivered. Non-refundable items include customised training packages and subscriptions after the first billing cycle has started. We do not offer refunds for change of mind after content consumption begins.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, contact us using the form on the Contacts page or email info@iqstudios.co.uk. Provide your order number, the email address used for purchase, a clear description of the issue, and any supporting evidence. Requests should be made within the applicable time limits. We will acknowledge receipt within two working days.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Our team will review each request within 10 working days. We assess eligibility based on the policy terms and usage data. You will be notified of approval or rejection by email, including reasons if rejected. Approved refunds proceed to processing; rejected cases may be appealed once with additional information.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Refunds are issued to the original payment method. Processing typically takes 5 to 10 working days after approval, though bank processing may extend this to 14 days. You will receive confirmation once the refund is issued. For bank transfers, allow additional time for clearance.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers

Digital content is non-returnable once downloaded or streamed. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are non-refundable after redemption. For recurring services, you may cancel future billing at any time, but no pro-rata refunds apply for partial periods.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments will result in order suspension until resolved. Duplicate charges are investigated and refunded automatically where verified. Chargebacks are treated as disputes and may lead to account review. Suspected fraudulent activity results in immediate order cancellation and reporting to relevant authorities. Customers must contact us first before initiating chargebacks.

Mandatory Consumer Rights in the United Kingdom That the Policy Cannot Exclude

This policy does not affect your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR. You retain rights to remedies for faulty digital content, including repair, replacement, or refund where services do not meet reasonable expectations. Nothing in this policy excludes liability for death, personal injury, or fraud.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy, use the contact form on our Contacts page or reach info@iqstudios.co.uk. writevaxy may update this policy periodically to reflect legal changes. The current version is dated 4 November 2026. Continued use of the site after updates constitutes acceptance of the revised terms.